Privacy Policy

Privacy Policy

Introduction
This Privacy Policy describes how bi5ine.life and its affiliates (collectively "Company, we, our, us") collect, use, share, protect, or otherwise process your information/personal data through our website bi5ine.life (hereinafter referred to as "Platform").

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes, but is not limited to:

• Personal data/information provided to us during sign-up/registration, such as:

  • Name, date of birth, address

  • Telephone/mobile number, email ID

  • Identity proof (Aadhar, PAN, etc.)

• Sensitive personal data (collected with your consent) such as:

  • Bank account, credit/debit card details

  • Biometric information (e.g., facial features for verification)

• Information related to your transactions on our Platform and with third-party business partners.

We may track your behavior, preferences, and other information provided on our Platform, which is analyzed on an aggregated basis. If a third-party business partner collects your data, you will be governed by their privacy policies, and we are not responsible for their privacy practices.

Security Reminder: We never ask for sensitive information like debit/credit card PINs or passwords via calls or emails. If you receive such requests, report them to law enforcement immediately.

Usage of Information

We use your personal data to:

• Provide the requested services and products

• Assist sellers and business partners in order fulfillment

• Enhance customer experience and resolve disputes

• Inform you about offers, products, and services

• Customize your experience on our Platform

• Detect and prevent fraud or criminal activities

• Conduct marketing research, analysis, and surveys

You may opt out of marketing communications at any time. However, withdrawing permissions may affect access to certain features and services.

Sharing of Information

We may share your personal data with:

• Our group entities, affiliates, and corporate entities to provide services

• Third-party business partners, service providers (e.g., logistics, payment processors)

• Government agencies or law enforcement (as required by law)

• Legal authorities to comply with court orders or prevent fraud/criminal activities

We take appropriate steps to ensure that your data is protected when shared with third parties.

Security Measures

We implement reasonable security practices and procedures to safeguard your personal data from unauthorized access, loss, misuse, or disclosure. While we take precautions, we cannot guarantee complete security due to internet-based risks. You are responsible for protecting your account login details.

Data Deletion and Retention

You can delete your account by visiting your profile settings on our Platform. However, in cases of pending grievances, transactions, or legal requirements, deletion may be delayed or refused. Once deleted, access to the account and its data will be permanently lost.

We retain your data only for the necessary duration required by law or for fraud prevention and research purposes in anonymized form.

Your Rights

You have the right to:

• Access, rectify, or update your personal data via the Platform

• Withdraw consent for data processing (may impact service availability)

• Request account deletion (subject to pending obligations)

Consent

By using our Platform or providing your information, you consent to:

• The collection, usage, storage, disclosure, and processing of your data

• Contact from bi5ine.life and affiliates via SMS, calls, emails, and instant messaging apps

• Data sharing with business partners for service fulfillment (unless opted out)

To withdraw consent, write to our Grievance Officer with the subject "Withdrawal of consent for processing personal data." Your request will be verified before processing.

Changes to Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be notified via appropriate channels. Please check this page regularly for updates.

For queries, contact our Grievance Officer at:
Email: listingadvisors@gmail.com
Effective Date: 03/02/2025

Additional Suggestions:

1. Include Contact Details – A valid email address and physical address for user queries.

2. Cookie Policy – Specify if cookies are used for tracking behavior.

3. Children’s Privacy – If minors may use the service, include parental consent clauses.

4. Third-Party Integrations – Mention data handling with third-party apps (Google, Facebook, etc.).

Let me know if you'd like any modifications or additions!

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